Shipping Policy

How will your order be processed?

Order Cutoff Time: 5PM (Central Standard Time)

Order Processing Time: 1 to 3 business days.

During peak periods or major promotions, processing times may be extended. We will notify you if there are any delays in processing your order.

What is your delivery time?

Our estimated delivery time is between 7 and 20 business days.

Orders placed on the weekend (Sunday) will most likely be processed the following Monday. Please remember that holidays are not considered business days. Please keep this in mind when calculating your days. In rare cases, there may be unexpected delays, especially during peak periods. We will always do our best to keep you updated.

How much does shipping cost?

Standard shipping: $6.99 for all orders.

Shipping Service

We work with the US Postal Service or other preferred shipping methods to ensure your order arrives quickly and safely.

How do I track my order?

Once your order has been shipped, we will provide you with a tracking number so you can track the status of your order.

My address is incorrect?

We are committed to delivering to the correct address you provide. Cassin.store is not responsible for undeliverable orders due to incorrect or incomplete addresses.

If you notice that you have provided an incorrect shipping address, please contact us promptly. We will do our best to update your shipping address as long as your order is still pending. We are not responsible for incorrect shipping addresses entered at checkout.

Lost parcel

Please email our customer service team at [email protected] as soon as possible. We will do our best to assist you. However, we are not responsible for parcels after proof of delivery has been created. We recommend that you contact your local postal service to open an investigation.

Questions

If you still have questions about our shipping information, please contact us at: [email protected].