A place to express your style!
Refund and Returns Policy
At cassin.store, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and returns policy to understand how we handle returns and exchanges.
Return Conditions
Items must be returned within 30 days of receipt.
The item must be unused, unwashed, and in its original packaging with all tags attached.
Some items, such as sale items or custom orders, cannot be returned unless they are faulty.
Return Process
To initiate a return, please contact our customer service team at [email protected]. You will be guided through the return process.
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Shipping
You are responsible for all shipping costs and are not eligible for refunds after receiving the item
In the event of a store error, we will replace the item for you free of charge.
Cancel an Order Before Delivery
You have the right to cancel your Order within 24 hours. As long as the order has not been shipped, you will not be charged any fees. Please email us.
Processing a Refund
If your refund request is approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment.
Refunds
Once the returned item has been received and inspected, we will process your refund. Please allow up to 30 business days for the funds to be posted to your account, depending on your financial institution. Any items showing signs of wear or damage will be returned to the customer.
Late or Missing Refunds
If you have not received your refund yet, please check your bank account first and then contact your credit card company as it may take some time before your refund is posted. Officially posted.
Next, contact your bank as it can sometimes take some time to process before a refund is sent out.
If you have followed all of these steps and have not received your refund, please contact us
Faulty or Incorrect Items
We have a very strict policy to ensure that every item we sell is in perfect condition. However, if you believe you have received a faulty or incorrect item (style, color), you must notify us within 48 hours of receiving the item so that we can respond to your request in a timely manner. processing time.
Repeat Returns
We carefully monitor the number of returns and will flag repeated returns. This may result in your account with Cassin being closed and any future orders being cancelled.
Contact
If you have any questions about our Refunds and Returns policy, please contact us at [email protected].